A- Reservation policy

1. A 30% (minimum 30$+tx) down payment by credit card is required and payable at the time the reservation is made.
2. The balance is payable upon arrival at the inn.
3. For a group reservation policy, contact us.
4. A room may be reserved for children only, as long as there is an adult (18 years old and more) responsible for them in the Inn. The price for the first occupant of this room is that of an adult.
5. All modification of reservation must be made by phone or at the réception and the fee is to discretion of the innkeeper.
6. For arrival time in high season, weeks of scholastic leave and/or holiday.

1. Arrival Starting at 4 p.m.(16h)
2. Departure 10:30 a.m.at the latest
3. Fees apply for late departures. Please ask for information at the inn.
4. Reception open between 6h (am) and 10h p.m. (22h)
5. Arrival between 10h pm and 6h a.m. must be aprouved by the administration.
6. Doors lock between 11 p.m.(23h) and 6:00 a.m. (Exit for emergency only)

D- No smoking environment

1. All rooms are non-smoking.
2. If we note that this rule were not respected in a room, this one will be entirely disinfected at the expense of the one who reserved it.

E- Cleanliness and damaged equipment

1. Guests must keep premises clean and equipment in good working order at all times.
2. All equipment damaged will be repaired at the client’s expense.  In the same way, all rooms left in a state of dirtiness will be cleaned at the client’s expense.
   

F- Rules

1. It is strictly forbidden to walk around the accommodation with dirty, wet, sand or snow-covered shoes or boots.
2. Sleeping bags sheet blanket and pillows are prohibited in the hostel.
3. Sports equipment is not permitted in the rooms. A sports locker vestiaire du sportif is available for that purpose.
4. Quiet hours are between 11 p.m. and 9 a.m.
5. Respect access hours to access in services.
6. In cuisine du voyageur, cleanliness and general maintenance are the user’s responsibility.
7. For hygienic reasons, meals must be taken in the areas designated for that purpose, that is, in the cuisine du voyageur or in the adjacent dining room.
8. Emergency exits must be used for that purpose only.
9. For a group stay, a member of that group may not be replaced during the stay, the visitors are accepted only in the living room of reception and studio S008..
10. Only guide dogs and assistance dogs being trained and  accompanying a blind person or a physically handicapped person can be admitted.  However, this must be specified with proof at the time of the reservation.  The dogs must be under leash at all times. The Mira Foundation code of ethics must be respected by the person responsible for the dog.
11. Camp fires and cooking fires are allowed only in designated areas and are set up for that purpose.  The fires must be supervised at all times by a responsible person (18 years old and more).  They must be extinguished  immediately after use.
    

IMPORTANT MESSAGE

A person who infringes the rules can be evicted immediately without reimbursement. Not responsable of stolen or lost items.

G- CHALETS RUSTIQUES SECTION

Chalets Rustiques have same Termes and Conditions then Auberge Internationale Sainte-Anne-des-Monts With those following modification:

A- Reservation policy

The deposit is 50% of the reservation credit card. The balance is payable 45 days prior to arrival. A deposit of $ 250 payable upon arrival plus a valid credit card be required. The deposit will be returned at the end of the stay after the verification of site, depending of E- onTerms and Conditions over the status of the household.

B- Cancellation policy

All cancellations must be made by telephone only. A cancellation confirmation number will then be given to you.

CANCELLATION
More than 45 days before the stay begins	*	7 or fewer days after the reservation is made: cancellation possible deposit will be reimbursed less 15% administration fees.
	*	More than 7 days after the reservation is made: cancellation possible with a service charge of 30% of the total cost of the reservation more 50$ of administration fees.
________________________________________________________
45 or fewer days before the stay begins	*	No cancellation are possible and no refunds will be granted.
The request must be made by the holder of the reservation.
MODIFICATION The person who made the reservation must request the modification.  The modification must be made in the same name and for the same season.
More than 30 days before the stay begins	*	7 or fewer days after the reservation is made: modification possible The deposit will be reimbursed less 15% administration fees.
	*	More than 7 days after the reservation is made: modification possible under certain conditions: For reservations of equal or inferior value to the original, a service charge of $30 +Tx will apply For reservations of superior value to the original, no service charges will apply
________________________________________________________
30 or fewer days before the stay begins.	*	No modifications are possible and no refunds will be granted.

 

Any change to a reservation is by telephone or at reception. The charges for a change (more than 45 days prior to arrival) of equal value will be negotiable with the Innkeeper.

C- Arrival and departure times

1. Arrival monday at 11:00 a.m
2. Departure saturday at 4 p.m.(16h)
3. Fees apply for late departures. Please ask for information at the inn.
4. Reception open between 6h (am) and 10h p.m. (22h)
5. Arrival between 10h pm and 6h a.m. must be aprouved by the administration.

F- Rules

It is strictly forbidden to walk in accommodation with shoes or boots, dirty, wet or sandy.

You must respect the rest of the passenger between 23h and 9h.

During a stay in accommodation, people making up a group can not be replaced.

Only guide dogs and assistance dogs in training or accompanying a blind person or a person with mobility impairments are welcome. However this must be specified when booking with supporting evidence. They must be leashed at all times. The code of ethics of the Mira Foundation must be respected by those in charge.

Campfires and cooking fires are permitted only in areas identified and developed for this purpose. At any time, they must be under constant surveillance and continues to a responsible person (18 years +). They must be extinguished immediately after use.

Maintenance and cleaning of the chalet is the responsibility of the tenant. A fee will be deducted from the amount deposited or taken on the credit card in case of breakage or cleaning not done. An invoice will be prepared.

It is forbidden to move the mattress

IMPORTANT MESSAGE

A person who infringes the rules can be evicted immediately without reimbursement. Not responsable of stolen or lost items.