AUBERGE INTERNATIONALE SAINTE-ANNE-DES-MONTS

Terms & Conditions:

Can be changed without notice.

A- Reservation policy

  1. A 30% (minimum 30$+tx) down payment by credit card is required and payable at the time the reservation is made.
  2. The balance is payable upon arrival at the inn.
  3. For a group reservation policy, contact us.
  4. A room may be reserved for children only, as long as there is an adult (18 years old and more) responsible for them in the Inn. The price for the first occupant of this room is that of an adult.
  5. All modification of reservation must be made by phone or at the réception and the fee is to discretion of the innkeeper.
  6. For arrival time in high season, weeks of scholastic leave and/or holiday.
  7. 3% fee for any reservation not made online by the customer itself.
a) More than 30 days before the stay begins

*  

A deposit of 30% of the total cost of the reservation (minimum 30$+tx) must be paid at the time of reservation.
*   The balance is payable 30 days before the stay begins and it is automatically charged to the credit card used for the reservation.
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b) 30 or fewer days  before the stay begins. *   All reservations made 30 or fewer days before the stay begins must be paid in full.
c) When the payment deadline is not respected or a payment is not honoured by a credit card company, the reservation will automatically be cancelled without further notice. Certain administration charges may apply.
d) Payments for online or by phone reservations must be made with credit card, Visa or Master Card.

B- Cancellation policy (as an example: reservation for December 25th)

All cancellations must be made by telephone only. A cancellation confirmation number will then be given to you.

1. 72 hours before due arrival date
(ex: until December 21st at 11:59 p.m.)
Cancellation possible.  The deposit will be reimbursed less 15% administration fees.
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2. Between 48 and 72 hours of due arrival date.
(ex: until 11:59 p.m. on December 23rd)
Cancellation possible with fees corresponding to the 30% (minimum 30$+tx)deposit on the total amount of the reservation (before discount) plus administration fees incurred.
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3. Within 48 hours of due arrival date or on due day of arrival.
(ex: 23 and/or 24 and/or December 25th)
The total amount of the reservation is take.
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4.

For arrival time in high season, weeks of scholastic leave and/or holiday.

a) MODIFICATION  
  More than 30 days before the stay begins *   7 or fewer days after the reservation is made: modification possible The deposit will be reimbursed less 15% administration fees.
*   More than 7 days after the reservation is made: modification possible under certain conditions:
  1. For reservations of equal or inferior value to the original, a service charge of $30 +Tx will apply
  2. For reservations of superior value to the original, no service charges will apply
 
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  30 or fewer days before the stay begins. *   No modifications are possible and no refunds will be granted.
b) CANCELLATION  
  More than 30 days before the stay begins *   7 or fewer days after the reservation is made: cancellation possible deposit will be reimbursed less 15% administration fees.
*   More than 7 days after the reservation is made: cancellation possible with a service charge of 30% (minimum 30$+tx) of the total cost of the reservation (the deposit is not refundable).
 
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30 or fewer days before the stay begins

*   No cancellation are possible and no refunds will be granted.

The person who made the reservation must request the modification.  The modification must be made in the same name and for the same season.

C- Arrival and departure times

  1. Arrival Starting at 4 p.m.(16h)
  2. Departure 10:30 a.m.at the latest
  3. Fees apply for late departures. Please ask for information at the inn.
  4. Reception open between 8h (am) and 10h p.m. (22h)
  5. Arrival between 10h pm and 6h a.m. must be aprouved by the administration.

D- No smoking environment

  1. All rooms are non-smoking.
  2. If we note that this rule were not respected in a room, this one will be entirely disinfected at the expense of the one who reserved it.

E- Cleanliness and damaged equipment

  1. Guests must keep premises clean and equipment in good working order at all times.
  2. All equipment damaged will be repaired at the client’s expense.  In the same way, all rooms left in a state of dirtiness will be cleaned at the client’s expense.

F- Rules

  1. It is strictly forbidden to walk around the accommodation with dirty, wet, sand or snow-covered shoes or boots.
  2. Sleeping bags sheet blanket and pillows are prohibited in the hostel.
  3. Sports equipment is not permitted in the rooms.
  4. Quiet hours are between 11 p.m. and 9 a.m.
  5. Respect access hours to access in services.
  6. In cuisine du voyageur, cleanliness and general maintenance are the user’s responsibility.
  7. For hygienic reasons, meals must be taken in the areas designated for that purpose, that is, in the cuisine du voyageur or in the adjacent dining room.
  8. Emergency exits must be used for that purpose only.
  9. For a group stay, a member of that group may not be replaced during the stay, the visitors are not accepted.
  10. Only guide dogs and assistance dogs being trained and  accompanying a blind person or a physically handicapped person can be admitted.  However, this must be specified with proof at the time of the reservation.  The dogs must be under leash at all times. The Mira Foundation code of ethics must be respected by the person responsible for the dog.
  11. Camp fires and cooking fires are allowed only in designated areas and are set up for that purpose.  The fires must be supervised at all times by a responsible person (18 years old and more).  They must be extinguished  immediately after use.

IMPORTANT MESSAGE

A person who infringes the rules can be evicted immediately without reimbursement. Not responsable of stolen or lost items.